Gear sport Battery draining at night

[Celiawheelia]

My gear sport watch, which is around 6 months old, had started to battery drain every night. It happens at around 3am. The battery percentage is around 70% when I go to bed (10-11pm) 

I know the time accurately because the sleep record and HR record switch off. 

Has anyone else had this issue? 

[GiSS]

Exact same problem here. Today it only drained 20%, laid down and within an hour it was another 20% down. Something is draining it fast, but only at certain times.

[originalpmf]

So yesterday I did the back up (didn't restore) and a much much better over night performance. We will see what today brings and another night cycle 

[moneywoman4]

How do you do the backup? I can find where you can do a restore but I can't find where to do just the backup?

[Darizpe98]

It would be on your phone in the samsung wearables app. There will be an option to back up gear

[moneywoman4]

Found it. It is under About Gear. I will give it a try as my husband and I both have the Gear Sport and this is very frustrating!

[nlangdal]

One more reporting in. My watch have been draining overnight the last 2-3 nights. 

[moneywoman4]

Reporting back in...I want to say that I tried the back up yesterday and last night when I went to bed my watch was at 92% at 1130pm and when I woke up this morning at 8am it is at 66%. It still took quite a bit of life but it did not die and I am able to use it today without charging it.

[Celiawheelia]

I have tweeted Samsung help UK. Not holding my breath. Informed them of this thread. 

Have also backed up and rebooted but not restored. 

See where we are again tomorrow 

[Celiawheelia]

Check out @celiawheelia’s Tweet: https://twitter.com/celiawheelia/status/1052801863530237952?s=09

[Celiawheelia]

Check out @celiawheelia’s Tweet: https://twitter.com/celiawheelia/status/1052795720644857856?s=09

[GaryBrett]

Celiawheelia , Irs a private account, why post if we can't read it?

[Celiawheelia]

Sorry! Don't use Twitter much. Will change it 

[AntS]

Hi all.

Has anyone experiencing this been able to send some error reports with log files to the software team via the Members app?

[Dan0801]

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@AntS wrote:

Hi all.

Has anyone experiencing this been able to send some error reports with log files to the software team via the Members app?

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Will give it a try when I get back home. Definitely a good idea Thanks!

[phk]

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@AntS wrote:

Hi all.

Has anyone experiencing this been able to send some error reports with log files to the software team via the Members app?

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I have done, they normally take ages to reply with not very helpful suggestions in poor English, so I'm not hopeful.

[Celiawheelia]

@AntS - how do we send these logs? As in,where do we catch the data from? For those of us not that techy minded 

Thanks 

[Billy12]

Yesterday I posted that I was having the same problem for two days.

Through Live Chat with Samsung, they had me do factory reset.

Last night I fully charged the battery to 100% before bed.

This morning I awoke and the battery was at 18%.

This morning on Live Chat, they said I could send it in to them. 

I declined to send it in.

They moved me to Phone Support, giving me a new ticket number.

I've not called Phone Support. Maybe later today. I say maybe, because it sounds like the only solution they'll suggest if for me to send the watch to them, and I'm not really inclined to do that.

[AntS]

Just to add: I've also escalated this issue to my software team colleagues; and me or one of the other Mods will post any advice/updates on this one from them.

@Celiawheelia: There's a link in my post above to a guide on how to send logs through the Members app for Gear Watches.

[Donna1800]

@AntS does this mean that Samsung is actually acknowledging there is a problem? as the customer support person i have been speaking with has no idea and is insisting i return the watch to receive a replacement

[originalpmf]

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@Celiawheelia wrote:

I have tweeted Samsung help UK. Not holding my breath. Informed them of this thread. 

Have also backed up and rebooted but not restored. 

See where we are again tomorrow 

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They've totally ignored mine from yesterday so far

[Tugrul]

Happening to me since last 3 nights as well. Watch is totally useless now. My Samsung galaxy S9+ also drains around 30% battery at night all of a sudden. Not sure if this two are related.