I just got the Gear Iconx 2018 today. They work absolutely fine with my Note 9. However, I'm having major problems with my laptop. I really need them to work with my laptop, otehrwise I'll have to return them 😞
I have an HP Spextre X360, with an Intel Ac-8265 wireless card. This has Bluetooth built in.
The Iconx connect to my laptop, however there are two major problems:
1) when I change the volume on the earbuds, the volume on the laptop doesn't change;
2) sound is distorted and doesn't sync. It skips with audio and video files, both streaming and playing locally.
I was on the latest Bluetooth drivers (20.70). I've downgraded through all the ones that are available, to the ones that came with the laptop (19.). It's still not working.
I tried the earbuds on another HP laptop which has an AC-3165, and they work fine on that one. That laptop is using Bluetooth version 20.20. I tried that, too, and it's still not working.
Does anyone have any ideas? I've removed Bluetooth and reisntalled it, and reset the earbuds. No luck 😞
If anyone's interested, I've made some progress in my investigation.
The laptop on which the earbuds work fine is using Microsoft's Bluetooth drivers. Mines uses Intel's.
On my laptop, I can choose the sound to come through the Iconx as a hands-free device. This uses Microsoft's drivers, and the audio is fine and does not skip at all. However, this profile does not allow me to change volume.
The other thing I noticed was that the other laptop has an avrcp profile installed, but my laptop, the X360, does not install that for some reason.