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Gear Fit Keeps turning off

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The last two days my Gear Fit keeps turning off. It will turn off during a workout, when I try to sync it with my Galaxy S9+, and when I attach it to the charger (charger that came with the device that is plugged into my Samsung wall plug).  The problem isn't that the battery is low.  I have to put it back on the charger and leave it for an hour then it seems fine until the next time that it decides to shut off.  Everytime it re-sets itself it looses all of the step/water/exercise data. 

I have only had it since September 15, 2019 and this is not the first time I have had problems with it.  I'm starting to feel like it was a waste of money wishing that I would have gone with a Fit Bit instead.


Hi @Laurie-H ,


this shouldn't be happening. How long have you been experiencing this and is the device displaying any damage at all? If not, I would suggest having this examined by one of our engineers:

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