Hi all, the strap on my gear fit 2 has broken and I bought a copy as replacement as I couldn't find a genuine Samsung strap. The copy strap keeps popping off the watch face so I don't trust it to keep my watch on my wrist.
I contacted Samsung today and they said that the strap isn't covered under the warranty but I can buy a new strap. However, when I was transferred to sales they said they don't have official replacement straps but they have some resellers that offer straps. She gave me 3 companies - formysamsung, e spares and partmaster. I've checked all of these online and none of them sell straps either.
So I now have a fitness band that I can't wear! Has anybody else had this issue? I can't believe Samsung don't sell replacement straps, just shows that they're only interested in selling new things and not interested in providing after care...
02-10-2018 06:50 PM in
02-10-2018 11:02 PM in
I've had a look at the link you shared and my nearest service store is 25 miles away.
This is hardly convenient and confirms my thought that Samsung is not interested in keeping existing customers happy.
I think this will be my last Samsung product.
03-10-2018 05:39 AM in
I agree it's a conundrum why Samsung have chosen to not sell straps.
Accessories I would have thought are a good revenue earner?
Have you tried Amazon or eBay for example.
Another option could be to search for someone selling one of those watches that's non working etc just for the strap.
I wish you all the best with this situation.
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
24-03-2019 03:21 PM - last edited 25-03-2019 12:10 PM
Sorry so hear others have had problem with strap on the Gear Fit 2 breaking.
My Gear Fit 2 strap broke one side of my watch today 😢 all i was left with was 2 stubs protruding from watch where strap had been connected. I'm assuming new strap fits on these stubs 🤔 I now realise the end had broken apart on the strap I Also learned how to remove the strap its important when you push the release tab you try to slide towards you from the watch.
towards you from watch, Pics of my broken strap and one I had removed.
Disappointed now with the watch and lost confidence with it staying on my wrist I was hoping they were more robustly designed but now only 3 months old 😮 the straps broken already.
01-05-2019 05:48 PM in
After having my watch for only 6 months my strap also broke and it was sent to Samsung South Africa, one of Samsungs technicians assessed the watch and responded by stating the following "your units warranty is void due to physical damage." I was very disappointed as i think this is a design fault that Samsung needs to address urgently. My watch was not being abused as they made out to be. I agree with you that these watch straps should have a more robust design and hopefully Samsung will address this issue urgently.
01-05-2019 08:19 PM in
Sorry to hear your strap has broken, mine was only 3 months old with normal usage when it suddenly fell apart. Definitely poorly designed you would think the least they could do is sell replacement original straps at low cost 🙂🤗
19-06-2019 02:47 AM in
Add me to the list with a broken strap after 3 months, exactly the same as the photos posted in this thread. I was putting it on my wrist when it broke. I have no idea what kind of support I will receive here in Thailand
06-07-2019 03:29 PM in
The one clip keeps popping out .. .have tried a replacement strap which improved thing slightly but it still falls off constantly Have now got a cracked screen from it falling off my wrist. Bought in USA and Samsung UK won't even contemplate fixing it. Samsung US have asked for me to post to them but not good enough aftersales care!