10-10-2018 02:53 PM
So after a long battle with Samsung regards step count and stair climb not working as it should. I have decided to send my watch back for a refund. After sending in my watch in twice for a repair the second being a the main board, I have now had email confirmation from the Samsung CEO office that it is a software problem and there is no solution on the horizon. Samsung had a big chance in the wearable market to make a big statement but failed and customer service is probably the worst I have dealt with. Good luck to you guys waiting for the watch that matches the £300
10-10-2018 05:27 PM
If there is no update with solution in the horizon, we'll, I will return my Galaxy watch this week. Really bad to release a watch with this bug. So disappointing ..
10-10-2018 05:36 PM
When I said that I was returning mine they said they would continue to look into it for Any other customers 👍 good work Samsung