Galaxy Watch4 Classic (BT) - Bixby - "Couldnt get Samsung account information"?

[Ereza]

Hey,

I have problem with bixby in GW4Classic (BT), when i try to lunch bixby i get this notification "Couldnt get Samsung account information" (attached screen shot from my watch)

I already checked and both phone and watch connect to the same samsung account and the connection is work fine.

 

[Ereza]

Any idea? 

[Extra]

I got the same error. I fixed it by ensuring to connect/login to my Samsung account on my mobile. After this, it launched Bixby successfully.

[Ereza]

My Samsung account is logged in both phone and watch

[AndrewL]

@Ereza: Are you connected to a Wi-Fi router on you Watch 4 via Settings > Connections > Wi-Fi? Also, are you within Bluetooth range of your phone? 

[Ereza]

Sure of course 

[CésarC]

I have the same problem, I already ensured to have wifi connection and the same Samsung account in both devices. Have you already solved this problem? 

 

[Ereza]

Unfortunately not yet and still not comment from Samsung 

[andrewpap22]

Hello, 

Any news on this? I do have the exact same error. Obviously I'm connected properly into my phone, the wifi router over my watch, connected to wearable application and so on... 

I bought the lte version watch 4 classic 3 days ago and I find it really dissapointing for bixby to be that buggy.
And it's not only bixby that is buggy by the way... 

[CésarC]

Nope, I still have the same problem