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Galaxy Watch3 PlugIn keeps stopping

(Topic created on: 23-08-2020 10:32 PM)
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destaniumen
Apprentice
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Hi, 

 

The Wearable app refuses to start after the end of the pairing process with my new Galaxy Watch 3. The watch is unusable and ask for me to complete the setup on my phone but the app doesn't start. It just says Galaxy Watch3 PlugIn keeps stopping. 

 

I have tried factory reset of the watch, uninstalling all related Samsung Galaxy apps and accessory apps and installing them again. Still get the same issue. 

 

Screenshot_20200823-232601__01.jpg

Screenshot_20200823-233016__01.jpg

 

1 Solution


Accepted Solutions
Solution
JonathanL
First Poster
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Same here - Check and see if you have the Smartthings app on your phone. I did, and I guess the latest update to the Smartthings app screwed up the watch plug in. As soon as I removed the Smartthings app, the plug in started working again. Good Luck!

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8 REPLIES 8
Shnookerdookies
Voyager
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factory reset phone also 😞
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MaxXevious
First Poster
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I am having the exact same issue, worked fine yesterday when I setup my new watch, now it will not start.

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Solution
JonathanL
First Poster
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Same here - Check and see if you have the Smartthings app on your phone. I did, and I guess the latest update to the Smartthings app screwed up the watch plug in. As soon as I removed the Smartthings app, the plug in started working again. Good Luck!

MatsF
First Poster
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That solved it for me too, thank you @JonathanL 😁

destaniumen
Apprentice
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It is disturbing how they even can let such a thing happen. I removed the Smartthings app and indeed now it's working...

Thank you so much for your reply! Now I can use the watch again. 

hallchr
First Poster
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fixed it for me....  shame it spoiled the enjoyment of the new watch

Epimetheus
Student
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Thanks a ton for this! My, this was spoiling my day!

FlorianK
Navigator
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Dear all, 

Interesting thread as both apps originate from Samsung and seem to cause such a critical problem. The problem does not appear with me, while the Smartthing app is installed, however I have never activated/used the app. 

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