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Galaxy Watch3 PlugIn keeps stopping

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Apprentice

Hi, 

 

The Wearable app refuses to start after the end of the pairing process with my new Galaxy Watch 3. The watch is unusable and ask for me to complete the setup on my phone but the app doesn't start. It just says Galaxy Watch3 PlugIn keeps stopping. 

 

I have tried factory reset of the watch, uninstalling all related Samsung Galaxy apps and accessory apps and installing them again. Still get the same issue. 

 

Screenshot_20200823-232601__01.jpg

Screenshot_20200823-233016__01.jpg

 

1 ACCEPTED SOLUTION

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First Poster

Same here - Check and see if you have the Smartthings app on your phone. I did, and I guess the latest update to the Smartthings app screwed up the watch plug in. As soon as I removed the Smartthings app, the plug in started working again. Good Luck!

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factory reset phone also 😞
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First Poster

I am having the exact same issue, worked fine yesterday when I setup my new watch, now it will not start.

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First Poster

Same here - Check and see if you have the Smartthings app on your phone. I did, and I guess the latest update to the Smartthings app screwed up the watch plug in. As soon as I removed the Smartthings app, the plug in started working again. Good Luck!

View solution in original post

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That solved it for me too, thank you @JonathanL 😁

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It is disturbing how they even can let such a thing happen. I removed the Smartthings app and indeed now it's working...

Thank you so much for your reply! Now I can use the watch again. 

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New Member

fixed it for me....  shame it spoiled the enjoyment of the new watch

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Thanks a ton for this! My, this was spoiling my day!

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Navigator

Dear all, 

Interesting thread as both apps originate from Samsung and seem to cause such a critical problem. The problem does not appear with me, while the Smartthing app is installed, however I have never activated/used the app. 

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