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Original topic:

Galaxy Watch Sleep Tracking issues

(Topic created on: 14/09/19 13:00)
Luck2
New Member
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Samsung galaxy watch 42mm.

Sleep tracking does not seem to work. 

The last 3 nights I am recorded as having no deep sleep and less sleep than I would have thought.

 

I have HR tracking on always with goodnight mode and do not disturb. 

 

Any ideas?

43 REPLIES 43
Rullbandspelare
Apprentice
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There is a webform on the Swedish version of Samsung service

But I guess this is for Sweden only.

 

https://portal.samsungservice.se/customer

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Anonymous User
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"I tried another phone with a fruit on it"
🤣🤣 I'm stealing that. Too funny. I'm the lone fam memb without the fruity phone.
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Rullbandspelare
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Update.

Sent my Galaxy watch to Samsung service for repair

They fixed it and the watch is awesome again!

Super battery life and precise sleeptracking and heart rate tracking!

Andy44
Explorer
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I finally got hold of UK Samsung service centre. They talked me through doing another reset but with a hidden menu.
Then I was told to try it for 48hrs. Still nothing and this time battery wasn't lasting as long either.
So I called again and was given a couple of options for repair. First option was a on site repair at a cost of about £20.
I certainly wasn't going to pay that considering it was only 3 months old. SO I've opted for the free collection service.
Just waiting now for it's return.
Hopefully everything will be sorted and a repair that will last.
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Andy44
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Received my watch back yesterday. Samsung replaced the battery, main board and heart rate monitor. 

Paired up with my phone ok but because of new ESIM will not work as a standalone (Away from phone) EE have been very helpful, unfortunately stilll not sorted. MY sim has been registered and the error code logged. Just will not register on the network.

I hope I get refunded the £20 line rental on it this month. Really useful feature for me. Especially when at work.

 

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Andy44
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Probably need to post this in another thread but this watch still isn't connecting to my mobile net work no matter how much I've tried 😞    "EE" have stated that they are still looking into correcting this fault

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Rullbandspelare
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Mainboard ( and therefore eSIM) was replaced.

I just called my phone provider Telenor and they just removed my old esim in their system so that I could do a new binding.

Works now

Andy44
Explorer
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Just got off the phone with my provider (EE) who are still trying to resolve my issue.
I will mention this in my next phone call to technical support.
So far I have got a £20 refund for the month I haven't been able to use this feature.
Massive save on battery without this working though!
Need this to be working again soon. It's a pain in the neck having to carry 2 phones at work
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Wuzzybear
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Good thinking,i never thought about the watch strap tightness
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Andy44
Explorer
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Everything working fine on my watch now. Had to go to "EE" shop to finally sort it. Took them a while as well but "technical support" on the phone listened to them!

Fingers crossed I have no other issues.

 

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