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Galaxy watch sensors doesn't work after charging

(Topic created on: 14-09-2018 02:09 AM)
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Hiike
Journeyman
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After charging my watch, sometimes the watch seems to deactivate the sensors.

 

No more green light when measuring my heart rate or stress level, which means impossible to measure it (sleep tracker included).

 

The wake up gesture doesn't work either.

 

Have to turn off my watch everytime to reset the green light.

Is there anyone else having this problem ? And does someone know how to reset the sensors without turning off the watch ?

1 REPLY 1
EdG1
First Poster
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HI,

 

Is there any progress on this issue? I confirm this problem. The HR works fine till the charge. After charging the watch the only way to bring the HR monitor back online is to reboot it. Didn't find any other solution.  Asked Samsung support but hey recommend to bring the device to the service center to examine. I'm 200% sure it is a software problem.

 

 

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