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Original topic:

Galaxy watch rash

(Topic created on: 30-09-2018 02:30 PM)
Roro87
Apprentice
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Wearables

Rash on part of my wrist from wearing the new 2018 46mm watchRash on part of my wrist from wearing the new 2018 46mm watch

I received my pre ordered Samsung Gear 46mm 2018 watch on September 7th 2018 and have been wearing it often. Remove it for showering and charging and sometimes I sleep with it.

 

Recently iv noticed this rash developing and it slightly irritates me. The rash area is sore red and it looks like the skin is stretched or burnt. Th picture does bit show as clear as seen in person.

 

Iv done some googling and found a few people complain about similar rash on the older gear watches. They state it could be the strap and say to try it on the other hand to see if you have an allergic reaction etc.

 

I have a bit of an issue with this, I am a contractor and work with my hands, if this causes something more serious or stops me from doing my work it would be financially un-beneficial for me.

 

I have been tested befoe for allergies and my results came back clear so I dont know exactly what going on. 

 

If anybody from Samsung or otherwise can provide some insight into my situation please let me know asap. It's a bit annoying paying 300 quid for a watch that's going to give me a rash

 

Cheers

486 REPLIES 486
BenBriggs
Journeyman
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Wearables

After very much pestering, Samsung sent me a $50 gift card that allowed me to order a different watch band from their online store. This fixed my problem. Unrelated to this, I switched to an iPhone a couple of years ago and last year got an Apple Watch for Christmas which I like much better. Far more intuitive and, as it appears to me, functional. The band that shipped with the Apple Watch appears to be of a similar material to the default Galaxy Watch band but has not caused me any irritation.

Harsh Vardhan
Apprentice
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Could you please tell me which band did you ordered. I wanna try that band 

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Members_TKba0x1
First Poster
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I'm having the same issue, is not the band is the watch itself. I got it in December 2021 and I have deep scars. 20220220_115524.jpg

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amrg_pl
First Poster
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16605656036071315663808965462884.jpg

 same story here...

I noticed it after 3 weeks after buying. It's definitely the watch, not the strap. 

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GarrenSeifert
First Poster
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It’s technically us …. It’s a allergic reaction to heavy metals 

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GarrenSeifert
First Poster
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It’s a allergic reaction to heavy metals 

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GarrenSeifert
First Poster
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It’s a allergic reaction … it’s heavy metal allergic reaction tho not something doctors would normally test for 

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Erika B
First Poster
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My Galaxy Watch 4 did the same thing to me. At 1st I thought maybe it was just me or that I was sensitive to the watch, but after seeing so many replies here, I know it's not just me. I have contacted Samsung about it and am hoping I can get some sort of refund for my watch since I only wore it 3 times.

Erika B
First Poster
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Has anyone attempted to reach out to samsung about this? Did anyone send their watch back? If so, what was the outcome of it? I want to get refunded since I only wore my G4 three times but best by wont allow it, so its been sitting on my dresser in its box. Wasted over $300. I love Samsung phones and have been a loyal customer and have never switched to Apple even if everyone I know says to lol. But if Samsung doesn't care about their products causing burns, then maybe I won't buy more Samsung products.

AndrewL
Moderator
Moderator
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Wearables

@Erika B: I can assure you that we do take matters of customer safety very seriously, and we have a process in place to investigate these issues. If you have experienced a burn mark as a result of wearing your Galaxy Watch 4 then please don't hesitate to reach out to the relevant support team in your region, and an advisor will be on hand to assist you further, and escalate your query to the relevant department. 

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