30-09-2018 02:30 PM in
I received my pre ordered Samsung Gear 46mm 2018 watch on September 7th 2018 and have been wearing it often. Remove it for showering and charging and sometimes I sleep with it.
Recently iv noticed this rash developing and it slightly irritates me. The rash area is sore red and it looks like the skin is stretched or burnt. Th picture does bit show as clear as seen in person.
Iv done some googling and found a few people complain about similar rash on the older gear watches. They state it could be the strap and say to try it on the other hand to see if you have an allergic reaction etc.
I have a bit of an issue with this, I am a contractor and work with my hands, if this causes something more serious or stops me from doing my work it would be financially un-beneficial for me.
I have been tested befoe for allergies and my results came back clear so I dont know exactly what going on.
If anybody from Samsung or otherwise can provide some insight into my situation please let me know asap. It's a bit annoying paying 300 quid for a watch that's going to give me a rash
11-10-2018 01:16 PM in
I have the same exact problem with my Galaxy Watch 42mm. I am using the rubber armstrap as well. I have a red circle right under the watch where the sensors lays on the arm with a small, not irritated point in the middle (presumably where no nickel or plastic makes contact with the skin. I also have small red and irritated stripes on both sides of my arm where the strap is.
12-10-2018 12:08 AM in
I'm still getting irritation from my Galaxy Watch too. It went away for a day or so. It's now appearing under the strap rather than the actual watch.
When you say your investigating, what will be the most likely outcome?
12-10-2018 10:14 AM in
The rash went down a bit as iv not been wearing it for a week now and decided to wear it again. It not only made the rash worse it actually caused a new rash on the strap line!
Iv asked somebody at Samsung product liaison team to send me a list of materials as iv been wearing watches all my adult life, anything from g shocks to fitbit and most watches these days have interchangeable straps so iv worn a selection of rubberised straps. The Samsung guy did say that the way the straps are made they use a chemical called "Carba Mix" and leftover residue may be causing this.
I've googled carba mix allergic reactions and they look like mine and others pictures but just much milder than what I see.
I'm going to see a dermatologist anyway but if this us a "known" issues surely it should have some warning label and if I have to buy new straps thats a bit annoying after spending 300 on the watch itself!
12-10-2018 11:21 AM in
Just a post to share a few helpful tips/precautions from the official product guide we have at our end with the Community:
12-10-2018 01:14 PM in
I have to say, even if I understand the good intention of giving the advice, that it is worrying that a large and serious manufacturer like Samsung makes a product liek a wristwatch, that their support team have to issue advice to not us it for periods to avoid medical issues.
I wore a Seiko divers watch with rubber band continuasly for 3 months during summer, with swimming, excersising, anf without doing anything to dry either the watch or my wrist, without getting as much as a irritated hair on my wrist.
after 10 days with my new galaxy watch, taking it off every second night to charge, i get a rash so bad, that I have to use 5% hydrocortisone to make it heal.
And let me say, the pictures doesn't show how bad it is in normal lighting...
so have Samsung used some kind of allergenic chemical in the wristbands?
Or havent the wristbands been properly cleaned/sanitized after production, leaving skin irritating chemical on the band/watch, and exposing customers to potentially medically unsafe and hazardous materials?
23-10-2018 09:26 PM - last edited 23-10-2018 09:47 PM
Bought my Galaxy Watch on 16 October (just 7 days ago).
At my 5th day of use I had to stop using it because my skin was "burned" by the bottom of the watch and by the wrist band. My usage was normal. I used it during the day and night (to monitor my sleep) and always took it off to shower and to charge (never less than 3 straight hours).
My skin is not healing. I've been using moisturizing creams with zero effect on the sore skin. When I take shower the water makes my skin burn in the places affected.
This is NOT normal. NOT acceptable. I had 2 smartwatches before this one and I've never had any problem with them and I used them 24/7 (monitoring my sleep) as well.
This is my first Samsung smartwatch and I'm completely overwhelmed how can a company sell a product without it meeting the necessary safety standards towards their costumers health. Carba mix, really? You already have a past story of allergenic smartwatches, haven't you learned nothing?
SAMSUNG, pay attention:
Yesterday night I took some photos (with flash) and today I took some more with more natural light. They don't show the full scope of the problem, it's way more visible and "ugly" at naked eye and at sunlight. Take some time to watch the photos but don't reply to me with standard, pre-made answers or guidelines. Like I said before, I've had two smartwatches before without any issues.
With that said, I must also add that I really like your smartwatch and I'd love to keep it but make no mistake: I'm a EU citizen so I will take this situation to the European Consumer Center and to the media, if needed.
You must solve this abnormal issue very quickly and for good. I'm already waiting for the solution... or my money back.
25-10-2018 04:03 PM in
I'm experiencing the same, although perhaps a bit more midly. A rash reminiscent of a sunburn just under the strap on level with my thumb. I too take it off when I shower, I clean it and dry it every time, and put it on when I'm dry myself. I usually sleep with it on to try to track my sleep pattern.
This is clearly not a friction issue, there's something with the armband material itself.
When can I expect to be able to buy different armbands? I strongly believe this will not occur with leather and metal armbands.