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Original topic:

Galaxy watch plugin asking for login again and again

(Topic created on: 21-12-2020 09:56 AM)
VikrantSingh
First Poster
Options
Wearables

Gear plugin keep on asking for the credential on my phone again and again which has cause drain my phone's battery. I have oneplus 6t with Android 10. It really very frustrating and stopping me to use the Galaxy watch.

21 REPLIES 21
JW221
Apprentice
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Wearables

Login & report the issue via the Contact Us link below. (Once you submit it'll go into the My Questions section if you logged in.)

https://help.content.samsung.com/csweb/ticket/createQuestionTicket.do

I just reported my issue, awaiting feedback. Maybe the more we log this in the more chances are of fixing it?

Kameroliefant
First Poster
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Wearables

I have the same problem, still no solution? 

0 Likes
martinadc90
Apprentice
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Wearables

same problem here.. anybody found out how to fix it?

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martinadc90
Apprentice
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Wearables

SOLVED: I did a new samsung account and now it's working

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vahidm90
Apprentice
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Wearables

Looks like a recent update (watch firmware) has fixed the problem. My phone is not displaying the irritating login screen anymore.

0 Likes
Kameroliefant
First Poster
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Wearables

I still have this problem 😞

0 Likes
_Tuomas_
Apprentice
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Wearables

Hi, what version do you have?

I have 5.5.0.2 / R855FXXU1DUC1

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_Tuomas_
Apprentice
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Wearables

That's nice to hear :smiling-face:
So after the new account the backup / bixby is working for you?

I got the endless login screen loop when trying to use those.

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Kameroliefant
First Poster
Options
Wearables

I have version 5.5.0.2 / R820XXU1DUD1

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Kameroliefant
First Poster
Options
Wearables

Yesterday I create new samsung account and the problem is solved. On the login screen I tap create account and follow the instructions. Then I signout in samsung health and use the new account to login. No data loss and everything is working fine!

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