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Galaxy watch plugin asking for login again and again

(Topic created on: 08-06-2021 09:51 AM)
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VikrantSingh
First Poster
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Gear plugin keep on asking for the credential on my phone again and again which has cause drain my phone's battery. I have oneplus 6t with Android 10. It really very frustrating and stopping me to use the Galaxy watch.

49 REPLIES 49
JW221
Apprentice
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Login & report the issue via the Contact Us link below. (Once you submit it'll go into the My Questions section if you logged in.)

https://help.content.samsung.com/csweb/ticket/createQuestionTicket.do

I just reported my issue, awaiting feedback. Maybe the more we log this in the more chances are of fixing it?

Kameroliefant
First Poster
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I have the same problem, still no solution? 

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martinadc90
Apprentice
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same problem here.. anybody found out how to fix it?

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martinadc90
Apprentice
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SOLVED: I did a new samsung account and now it's working

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vahidm90
Apprentice
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Looks like a recent update (watch firmware) has fixed the problem. My phone is not displaying the irritating login screen anymore.

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Kameroliefant
First Poster
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I still have this problem 😞

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_Tuomas_
Journeyman
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Hi, what version do you have?

I have 5.5.0.2 / R855FXXU1DUC1

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_Tuomas_
Journeyman
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That's nice to hear :smiling-face:
So after the new account the backup / bixby is working for you?

I got the endless login screen loop when trying to use those.

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Kameroliefant
First Poster
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I have version 5.5.0.2 / R820XXU1DUD1

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Kameroliefant
First Poster
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Yesterday I create new samsung account and the problem is solved. On the login screen I tap create account and follow the instructions. Then I signout in samsung health and use the new account to login. No data loss and everything is working fine!

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