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Original topic:

Galaxy watch not recording sleep

(Topic created on: 05-07-2021 11:53 AM)
Becky9
Apprentice
Options
Wearables

I got my Galaxy Watch 6 months ago and randomly on Tuesday evening it's become faulty. I've checked the Samsung Store app, Wearable app and Samsung Health and they're all up to date no updates needed on anything. Wearable app says current version is R810XXU1FUD1/R810OXA1FUD1

Wednesday morning I woke up and checked my watch to find I'd only slept 1hr30mins but had done 1000 steps. Thursday morning no sleep recorded at all but did 700 steps.

During this I've been Googling and looking for solutions, I'd changed the watch faces a few times, tried one without steps on the display, rebooted, cleaned the watch and I can't wear it any tighter.

Friday morning no sleep recorded again but did 300 steps. So last night I backed up the watch, reset it and restored it.

This morning there's been no sleep recorded, about 100 steps done during sleep. I've tried to measure my heart rate and it asks me to keep still while it tries to measure, but I'm sat here not moving.

Why has this suddenly happened and how can I fix it please?

Thanks

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4 REPLIES 4
Becky9
Apprentice
Options
Wearables

No one else has had these issues?

I've also now noticed that since Tuesday my exercises in Samsung Health have not recorded any elevation and that my altimeter and barometer don't show me any information.

Tonight I've noticed the green sensor on the back no longer flashes.

No mods or anyone that can help?

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TessM
Moderator
Moderator
Options
Wearables

Hey @Becky9 ,

It seems that you have tried a good part of the available troubleshooting steps. Would you be able to Factory Reset the watch and check if the same thing happens after that? Before doing this I'd suggest backing up your data so you don't lose anything at all. Find how to do this here: https://www.samsung.com/ca/support/mobile-devices/galaxy-watch-factory-reset-your-watch-sm-r800-sm-r....

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Becky9
Apprentice
Options
Wearables
Hello

I've already tried backing up, resetting and restoring with no success, I'll give it another go tonight though
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TessM
Moderator
Moderator
Options
Wearables

If the issue persists after that, I would suggest getting this looked at by an engineer. To get this arranged please contact our Support Team, you can find their contact details here: https://www.samsung.com/uk/support/contact/ 

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