I have the new Galaxy watch, received on 7th September and after 1 recorded exercise the heart rate monitor is flatlining after 10 minutes.
First run below
Second recorded walk
I am annoyed as I want to keep track of my heart rate during exercise. I also wonder if this effects the calories burned if it cannot record the heart rate correctly.
This appears to be a common theme for Samsung watches as my husbands S3 did the same, purchased Sept 2017, at the beginning of the year.
Yeah all good for me too apart from a couple of incidents when it stopped measuring, once I manually changed it to read my heart rate and it started again, the second time it appears to have stopped measuring for 5 minutes and started back up again. All in all a vast improvement. Huge infact!!
lisafox16 - Glad to hear that Lisa, it really is a massive improvement on the release day watch, no question. I've been known to knock Samsung (every now & again) over the HR but fair play to them, they seem to have finally resolved the issue.
Love the Active icon too with your daily stats & the resting HR, very handy
It still surprises me when I look down and see it tracking HR during workouts though
Lets hope it continues
Tb1x - Im not entirely sure what has fixed it to be honest, there were big changes & additions to both in the OneUI update.
My own thoughts are that they simply recoded the software to restart the HR sensor immediately on failure, which it did very often. Instead of now waiting to start again it just boots back up. Looking at the watchface HR icon now, it almost never ever seems to freeze which was unheard of before the update.
Have you definately got the update, you can check by the HR widget on the watch, it now has 'AVG Resting HR' which is didnt have before?
@GaryBrett , I'm trying to figure out what the fix was too. I started using the AOD option in setting on my watch when i work out. That helped but it does still sometimes give me the -- HR sign when it stops reading my HR during a workout. The only way I have found to help this is to constantly flip my wrist to kind of stop it from, what i think you call flatlining. basically it freezes you HR where ever it was. The upgrad that you are calling OneUI, I can't seem to find that in the Play store on my Samsung Note 9. When I look at the HR widget I do not see 'AVG Resting HR' as you mention below.
From some of your other posts I was trying to find which watch face you were using, thought maybe that would help? When i use the AOD option while working out it still reverts back to the time. If i allow the time to show too long with out flipping my wrist up (which having to constatly think about takes away from my workout) the HR will freeze.
I went into the Galaxy Wearable app on my phone and checked for updates and it tells me i'm completely up to date. I'm in the US are you ? is that maybe why ?
Like i said before I know my HR monitor works perfectly it's ONLY when working out that it's a problem. Its driving me crazy to know the hardware is good but this is clearly a software issue. Any direction would be great, thank you
@DrgFly - I'm in the UK using Galaxy Watch 46mm, currently using a copy of the Active Watchface, image below.
Check the screenshots below to see if you have any of these and firmware number I've posted?
I never use AOD, HR always set to always and use Circuit Training as my workout option.
You wont find OneUI in play store, its installed via Wareable App..
@GaryBrett Thank you for taking the time to post those screen Shots. I'm posting some too. Our software seems to be different but that may be because we are in different countries. What I did realize is I can never find my Resting HR. Well it seems that function isn't active. So I will now search how to activate it. You will see from the screenshot it's somewhat grayed out. I tried to click it and it doesn't do anything. Maybe I should call Samsung support. Not sure. Did you ever have this issue?
Also there are like 100's of Active Watch faces, lOL i couldn't find one that looks like yours but I'll keep looking. Maybe i have to be using an active watch face for the resting HR to be active? Not sure but I'll try everything.