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Galaxy Watch not measuring Heart rate

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Apprentice

I have the new Galaxy watch, received on 7th September and after 1 recorded exercise the heart rate monitor is flatlining after 10 minutes. 

 

First walk

Screenshot_20180913-113612_Samsung Health.jpg

 

 

First run below

 

Screenshot_20180913-113603_Samsung Health.jpg

 Second recorded walk

Screenshot_20180913-113553_Samsung Health.jpg

 

 

I am annoyed as I want to keep track of my heart rate during exercise. I also wonder if this effects the calories burned if it cannot record the heart rate correctly. 

 

This appears to be a common theme for Samsung watches as my husbands S3 did the same, purchased Sept 2017, at the beginning of the year. 

431 REPLIES 431
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So not really much point in sending mine off to be fixed. How disappointing. We just want what our watches are supposed to do, does anyone have a fully working watch!

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In reply to Ramasas: Because the Gear Tracker software monitors the HR monitor (!) Yes, it's true. And when the HR monitor stops tracking the Gear Tracker software restarts it.

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so what . I bought it. let's see how it works :winking-face:

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I have just dropped my watch into the Samsung repair centre. The guy in the repair centre seems to think that a repair will work. Here's hoping! Ill post on here when I get it back to let you know if it works, fingers crossed!


@sonnnet wrote:

In reply to Ramasas: Because the Gear Tracker software monitors the HR monitor (!) Yes, it's true. And when the HR monitor stops tracking the Gear Tracker software restarts it.


 

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wait for news. Goodluck :hand-with-index-and-middle-fingers-crossed:

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Cool. Contact the developer with any questions. He's awesome.
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Thank you 😁

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After updating now really works as it should be. During the day only a small percent of missing measurements, several times I found missing like 5 minutes don't know the reason however everything else is counted continuous and correct.

 

During workout, treadmill with sprints running it recorded 100%, not any missing.SmartSelect_20190205-213313_Samsung Health.jpg

 

 

Kudos Samsung for this improvement

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Sad :face-with-tears-of-joy:. but the miracle does not seem to have happened. The pulse was measured for about 15 minutes while walking. next 15 min. stopped and showed 119 and more nothing.

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How tight are you wearing the watch? For most (but not all) people, it has to be worn very tightly indeed for consistent results.
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