Galaxy Watch not measuring Heart rate

[M1ch3ll3]

I have the new Galaxy watch, received on 7th September and after 1 recorded exercise the heart rate monitor is flatlining after 10 minutes. 

First walk

First run below

 Second recorded walk

I am annoyed as I want to keep track of my heart rate during exercise. I also wonder if this effects the calories burned if it cannot record the heart rate correctly. 

This appears to be a common theme for Samsung watches as my husbands S3 did the same, purchased Sept 2017, at the beginning of the year. 

[Rach77]

So not really much point in sending mine off to be fixed. How disappointing. We just want what our watches are supposed to do, does anyone have a fully working watch!

[sonnnet]

In reply to Ramasas: Because the Gear Tracker software monitors the HR monitor (!) Yes, it's true. And when the HR monitor stops tracking the Gear Tracker software restarts it.

[Ramasas]

so what . I bought it. let's see how it works 

[Rach77]

I have just dropped my watch into the Samsung repair centre. The guy in the repair centre seems to think that a repair will work. Here's hoping! Ill post on here when I get it back to let you know if it works, fingers crossed!

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@sonnnet wrote:

In reply to Ramasas: Because the Gear Tracker software monitors the HR monitor (!) Yes, it's true. And when the HR monitor stops tracking the Gear Tracker software restarts it.

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[Ramasas]

wait for news. Goodluck 

[sonnnet]

Cool. Contact the developer with any questions. He's awesome.

[Rach77]

Thank you 😁

[AndreiV]

After updating now really works as it should be. During the day only a small percent of missing measurements, several times I found missing like 5 minutes don't know the reason however everything else is counted continuous and correct.

During workout, treadmill with sprints running it recorded 100%, not any missing.

Kudos Samsung for this improvement

[Ramasas]

Sad . but the miracle does not seem to have happened. The pulse was measured for about 15 minutes while walking. next 15 min. stopped and showed 119 and more nothing.

[sonnnet]

How tight are you wearing the watch? For most (but not all) people, it has to be worn very tightly indeed for consistent results.