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Galaxy Watch not measuring Heart rate

(Topic created on: 25-01-2019 09:37 PM)
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M1ch3ll3
Apprentice
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I have the new Galaxy watch, received on 7th September and after 1 recorded exercise the heart rate monitor is flatlining after 10 minutes. 

 

First walk

Screenshot_20180913-113612_Samsung Health.jpg

 

 

First run below

 

Screenshot_20180913-113603_Samsung Health.jpg

 Second recorded walk

Screenshot_20180913-113553_Samsung Health.jpg

 

 

I am annoyed as I want to keep track of my heart rate during exercise. I also wonder if this effects the calories burned if it cannot record the heart rate correctly. 

 

This appears to be a common theme for Samsung watches as my husbands S3 did the same, purchased Sept 2017, at the beginning of the year. 

433 REPLIES 433
3mrys
Journeyman
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I don't think its the tizen version, I think I've been on 4.0.0.1 for while now. It's the software version, I'm on RX800XXU1BRK3
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Silver_Surfer
Student
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Yes same here RX800XXU1BRK3 Here in Paris.
How does the OTA works with Samsung, is it by continent or country ?
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Matěj
Apprentice
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I am from Czech republic and my version is R800XXU1BRK3. Without “X”. I don’t know what does it mean.
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sonnnet
Pioneer
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It means you haven't got the update yet.
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sonnnet
Pioneer
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People in the USA and Canada have downloaded the update. Nothing for the UK yet. 

Don't be confused by the Android Galaxy Wear app/ plug in which is also being released. I got it a few days ago. It's no great shakes - couple of extra settings you can set by phone and a preview watch face feature, also on the phone.

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sonnnet
Pioneer
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Those who have managed to update the software are reporting major/ drastic improvements to the heart rate issues.

I'm still waiting for the update though 😞

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3mrys
Journeyman
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Are we sure this update will be available for SM-R800? The OP was for a model R8100

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sonnnet
Pioneer
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Yes, US and Canada have received the update for the 46mm Bluetooth model, aka SMR800.
However, all users worldwide with the LTE model, are, as far as I know, still waiting.
As are the rest of us outside USA and Canada for the SMR800 and SMR810.
sonnnet
Pioneer
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Has anyone outside USA and Canada received the update yet??
I contacted Samsung UK but they say they don't have any info about when it's coming to the UK. Pretty useless but it's what I thought they'd say, to be honest.
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Giedrius
Apprentice
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I had exactly the same problem, it didn't display heart rate while pretty much doing anything but sitting. After the update I got today, it is fixed, heart rate was working during my run without problems.