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Galaxy Watch not measuring Heart rate

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Apprentice

I have the new Galaxy watch, received on 7th September and after 1 recorded exercise the heart rate monitor is flatlining after 10 minutes. 

 

First walk

Screenshot_20180913-113612_Samsung Health.jpg

 

 

First run below

 

Screenshot_20180913-113603_Samsung Health.jpg

 Second recorded walk

Screenshot_20180913-113553_Samsung Health.jpg

 

 

I am annoyed as I want to keep track of my heart rate during exercise. I also wonder if this effects the calories burned if it cannot record the heart rate correctly. 

 

This appears to be a common theme for Samsung watches as my husbands S3 did the same, purchased Sept 2017, at the beginning of the year. 

431 REPLIES 431
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waiting for something positive on this. really want to buy the galaxy watch 42mm. 

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Apprentice

I have the same problem. During day watches monitor HR well. If I start some sport, it does not matter what type of sport, watches stops the monitoring. I am trying to use Samsung Healt, Endomondo, and it does not helped.

Please, fix this problem as soon as possible.

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It's pants. Given up with the HR figures.

 

Mocks me too when it vibrates to say I should readjust it for proper heart rate to get measured 

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Try wearing your watch like this (see photo) and extremely tight. It's still not perfect, but drastically improves it.20190121_202807.jpg

 

Haha. Crazy
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But looks really weird. Better wear it normally and a tight
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Yes, so do I. But I would have to have it up to my shoulder. :thinking-face: And I'm thinking that it doesn't help me anymore. :smiling-face: It really sucks.

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Yes, I tried this "method", but for me it did not work. So I will try to tighten it more.

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Ah, that's a shame it didn't work for you. It has virtually solved it for me. I know it looks a bit nuts, but I only wear it like that for exercise. And I kinda like it now, the watch is nearer to you for a quick glance at your stats.
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Well after weeks of frustration I reset to factory and shaved the area of wrist under the watch and it has not failed yet. I always leave it on "always" for monitoring. I just wish Samsung would come up with an update as the watch is capabable of doing what is required.

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