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Original topic:

Galaxy Watch not measuring Heart rate

(Topic created on: 11-04-2019 07:43 PM)
M1ch3ll3
Apprentice
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Wearables

I have the new Galaxy watch, received on 7th September and after 1 recorded exercise the heart rate monitor is flatlining after 10 minutes. 

 

First walk

Screenshot_20180913-113612_Samsung Health.jpg

 

 

First run below

 

Screenshot_20180913-113603_Samsung Health.jpg

 Second recorded walk

Screenshot_20180913-113553_Samsung Health.jpg

 

 

I am annoyed as I want to keep track of my heart rate during exercise. I also wonder if this effects the calories burned if it cannot record the heart rate correctly. 

 

This appears to be a common theme for Samsung watches as my husbands S3 did the same, purchased Sept 2017, at the beginning of the year. 

433 REPLIES 433
AndreiV
Navigator
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Dunno, I've contacted them, sent multiple screenshots and also printed some screenshots and sent to service. Their resolution is : ordered parts from Samsung for replacement. I called them and they ordered a motherboard.
Fingers crossed
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holypriest
Journeyman
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Nice! Please post here telling us if it worked or not. It will be helpful!

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AndreiV
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Of course, I hope to receive it back on Saturday, I'll give a feedback
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DarkhalTM
First Poster
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I contacted them and they told me that is normal so you can't expect much, just bad HR sensor i returned mine on amazon a week ago

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AndreiV
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Heard that they replaced the motherboard and I'll receive the watch on Tuesday.

 

Can't wait to check it

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CHM
Journeyman
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I had my motherboard replaced. No improvment afterwards. 

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AndreiV
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Really?

 

Hmm

 

Exactly the same issues like before replacement?

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AndreiV
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20190417_130553.jpg

 

SmartSelect_20190417-131121_Samsung Health.jpg

 

SmartSelect_20190417-131131_Samsung Health.jpg

Unfortunately nothing changed with a new motherboard 😞

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xchatter
Apprentice
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I bought the watch, had the same issues for 5 days and I returned it. But my friend who also bought one at the same time with me didn't have these issues(hr is constantly recording) so he kept the watch.

I asked him to give it to me for the day just to see if his watch would work on me also, because I really liked it and would buy it again if it works and just my device was defective. 

In the beginning it worked, I was even moving it around to see if some spot on the hand would cause trouble, but no, hr was constantly recorded. And then I didn't tackle with the watch, but just wore it along the day and when I looked at it (just at some random after 2-3 hours), it had already stopped recording 20 minutes ago. I tried to move it on the wrist to see if it will start tracking again, but no, completely stuck. And as always, I had to go to HR settings - change to Frequent, do one manual measure, then go to settings and switch back the HR setting to Always On. Then it started working again.

Pretty weird..... We tried this for 2 days and on my hand this happens just on random, while on his hand the HR readings never stop. And we wear it in the same fashion in terms of tightness, spot, etc...

0_o

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AndreiV
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With the motherboard replaced, same issues...Screenshot_20190418-183521_Samsung Health.jpg

 

Screenshot_20190418-183513_Samsung Health.jpg

 

20190418_173453.jpg

 

20190418_133447.jpg

 

20190418_173449.jpg

 

20190418_134805.jpg

 

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