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Galaxy watch floor count gone crazy

(Topic created on: 20-08-2020 08:31 AM)
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Members_cAgxxz0
Student
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The floor counter on my galaxy watch has always worked pretty well, maybe a floor out here or there.  recently the thing has gone nuts, I cant quite remember if there has been a recent update or not but for the past few weeks my average floors for the days have been around 80 on my watch.  I wake up in the morning and have climbed around 15 floors in my sleep.  I have factory reset the watch, connected it to different phones, changed the watchface, played with the altimeter.  the step counter is still working fine but the floors is CRAZY.

3 REPLIES 3
Moiitje
Samsung Members Star ★★
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Did you recently drop it?

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Members_cAgxxz0
Student
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No, in fact I hadn't used it for a while, it worked fine beforehand and now it doesn't.

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whypitt
Apprentice
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mine went nuts on the floors and altimeter, went into Samsung and they said it was a hardware issue, I've had the watch back and so far its working ok
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