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Galaxy watch connection to new A14

(Topic created on: 30-05-2023 08:57 AM)
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jenspen
Apprentice
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Hi, my S21 has died (black screen that wont reset) and had to buy emergency A14 but I'm unable to connect my watch to it! The watch when trying to go into setting says "unlock phone first" which I can't do because screen black! Help please? Thanks
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Solution
Fiona26
Samsung Members Star ★
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https://www.verizon.com/support/knowledge-base-227978/
In the link it tells you how to get into recovery mode on your active 2. Hopefully you can perform a factory reset.

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4 REPLIES 4
Fiona26
Samsung Members Star ★
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https://www.samsung.com/us/support/answer/ANS00084702/
You could try to reset the watch in recovery mode. Do you have a watch 4 or 5?
jenspen
Apprentice
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The watch is the active2
Solution
Fiona26
Samsung Members Star ★
Options
https://www.verizon.com/support/knowledge-base-227978/
In the link it tells you how to get into recovery mode on your active 2. Hopefully you can perform a factory reset.
jenspen
Apprentice
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Brilliant. Thankyou, all done 😁