Since the latest update, I've had my Gear S3 watch completely drain unexpectedly. I didn't think much of it until my wife started complaining that her galaxy watch had also drained overnight and was having difficulty charging back up. I then realized that we both had a recent update to our wearables software. So I took my gear from it's charger at 100% and was down to only 59% charge in just an hour! This is unacceptable.
I remember back when the wearables had poor battery life and was eventually fixed, but it seems that the latest update made it even worse than the original battery life which I never thought would be possible. The watches were running great before, and now they die within hours. What was the purpose of this update anyway? I'm not seeing a single change or benefit from it. It has only ruined our wearables. I don't want to factory reset just to end up in the same place.
Samsung needs to fix this a.s.a.p.!
Mine just updated a few days ago and now it's at 15% in less than 3 hours. This is unacceptable! Samsung needs to fix this ASAP. This is extremely upsetting to me because my fiance bought me this watch and now it's one of the only things I have to remember him by. This watch is special to me and I'm actually livid that it isn't working. If anyone knows of an actual solution to this, I would be willing to try just about anything, aside from buying a new watch.
Sad but I am done with samsung..this is the same ***** apple does....force an update to destroy older product so we will buy new.....screw that I just won't buy samsung again ever. The support is a joke and it's always pay is or buy a new one.
Well, unless there is a class lawsuit, Samsung does not care. I scrapped my watch, and what I do in the future: never buy Samsung product (mobile, TV, fridge, etc.)
Btw I bought a replacement smartwatch, and this one - with much more functions - lasts 7 days with a single charging (continuous BT with my phone, heartrate, PulsOx always on)
There’s a new firmware replace that addresses this and glued the game mode dimming worm even as making a variety of different upgrades as you can see. While I thank you for testing this, I’d be curious to peer what it’s like on the new firmware that dropped