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Galaxy watch active step tracking on samsung health

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First Poster

Got my glaxy watch active 2 days ago and haven't been unable to download the software update on the wearable app. Error message keeps being displayed.

Also unable to choose the watch as an option on Samsung health, my 2 old gear fits are the only wearable on the list so unable to accurately sync my steps.

Anyone else? 

13 REPLIES 13
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Superuser I
Superuser I
Can you try to re-install the wearable app and see if this solves it?
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Reinstalled and still not connecting or updating 

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New Member

I'm having the same issue. Can't get rid of my old watch and replace with my galaxy active fire thethe step count. Everything else is showing theright watch  

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It now seems to accurately count my steps but only by selecting all steps. Still no option of active in the paired devices drop down.

Samsung asked me to take it to one of their stores, where they could investigate it but would take them between 7 and 10 days and is an hou

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*hours drive away. But could be an option for you if you don't mind the wait
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Explorer

Any update on this. Same issue here 

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Still the same for me, no active to select in paired devices and temperamental tracking of steps on the app compared to watch. So frustrating on something that is brand new and not cheap. Samsung must be aware surely!

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Edit

 

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First Poster

same here, my  old gear fits are the only wearable on the list so unable to accurately sync my steps.

I can not select my galaxy wath.

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