My wife is using a Galaxy Watch Active on an iPhone 8 and I found that if the app Samsung Gear (Wearable for iOS) is closed (or ended manually) the watch disconnects. If I reopen the app, the watch connect back, that's acceptable
But the biggest problem is Samsung Health app as it doesn't find the watch back after it has been closed (no matter manually or automatically closed). Simply show an error with : no wearable devices found.
Does anyone have any idea? A temporary solution is to stop Bluetooth and start it back after 5 seconds but it's annoying as you have to do this several times daily.
24-04-2019 09:42 PM in
25-04-2019 04:23 AM in
25-04-2019 08:14 AM - last edited 25-04-2019 08:15 AM
Really sounds like a bug to me. The advice I usually give is a factory reset but that might be a bit too extreme. Regardless, I wish to wait for an official Samsung Response considering this might also be a bug It at least smells like one. (Either on the end of Apple or Samsung, might be a combination).
29-04-2019 10:19 AM in
18-05-2019 11:21 AM in
18-05-2019 11:37 AM in
03-06-2019 08:12 AM in
24-06-2019 06:55 PM in
I have the same issue. i have to toggle bluetooth on iphone 8 and then shmsung heals reconnects. if i close samsung health after that it won't reconnect.
this issue started after ios 12.3.1 update.