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Galaxy watch active not charging

(Topic created on: 17-12-2020 10:42 PM)
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JoeTd
Apprentice
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Watch is not charging at all, been 2 days of sitting on the charging station with nothing happening 

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2 REPLIES 2
AndrewL
Moderator
Moderator
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@JoeTd: If you check the Galaxy Wearables app on your connected mobile phone, what is the battery charge level currently at? Are you using the official charger that came with the device? Are you making sure to place the watch in the charging cradle correctly, with nothing obstructing the charging contacts. If possible do you have access to another charger that you can try to see if the issue persists? 

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JoeTd
Apprentice
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7%
yes
yes
I don't have a different charger

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