I bought my first samsung watch last week (samsung galaxy watch active 2), and i love it! However, the heart sensor has starting to burn my wrist. At first it was just an unpleasant burning sensation but now there are actual bruises. I was wondering if anyone else has experienced the same? And if this is fixable in any way.
- the watch is not at all hot, it feels more like chemical or electric burning.
Hey @annabrandin ,
we take these matters seriously. Can you please send us a Private Message with more information from here: https://eu.community.samsung.com/t5/user/viewprofilepage/user-id/1716597 or to myself so we can pass this to the relevant department?
This also started happening to me. I've had the Active 2 for more than a year, but during the last month, such discomfort has started.
First I was able to stand it all the day, then I had to start switching from one arm to another, this last week, I can stand it only 1-2 hours before having to change it from left to right or from top to bottom.
I haven't get any bruises nor any visual signs of burning, but the sensation is there and I'm sure is not related with the band.
Hey @Agus Tin!
We'd like to raise this with the relevant department, please can you send a private message to SAM_UK with more information?