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Galaxy Watch 6 GPS Not Working

(Topic created on: 14-01-2025 06:03 PM)
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Maccattack
Student
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Wondering if anyone else who has had the galaxy watch 6 software update this week has found their GPS has completely stopped working. I have tried all the obvious stuff like turning off/on GPS and restarting the watch but nothing has worked yet. If I try to record a walk or run on GPS it simply fails to connect to GPS and my activity has no trace...

Concerningly I had EXACTLY the same experience earlier this year with my previous galaxy watch 5, which was sent for a couple of repairs with no fault found but completely lost GPS functionality after a software update.
22 REPLIES 22
Fiona26
Samsung Members Star ★
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You could try backing up and reset the watch.
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Maccattack
Student
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Thanks Fiona... Have tried but if I backup and reset / restore it just reinstalls with UI 6 and the GPS still won't detect my location 😭
Fiona26
Samsung Members Star ★
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Since it's had the issue after a software update. Open the wear app and bring up devices. Press the 3 dots and go to contact us. Allow permissions to send error reports. Let the developers know of the issue your experiencing since the update.
kyle2808
First Poster
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Yeah this is the exact same for me. So frustrating cause I now can't accurately track & log my runs from my watch to my phone/strava. I'm having to launch my runs from my phone currently
Members_AtrQ1Qf
First Poster
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The same problem after update . GPS does not works. 

SqueakyD
First Poster
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Did the update to one ui 6 from 5 last night, now I have this same issue. Unusable for running now.

Galaxy_watch_fe
Apprentice
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I brought Galaxy watch fe two weeks ago and my gps worked excellent, but few days ago i updated my software to UI 6. Now my signal gps is disappears on half part my way, sometime is absent absolutely, but currently is disappears. I did roll back my software to previous version and now testing my watch.

rslemos
Student
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"Wear app" where? On the phone or on the watch? On the phone I couldn't find "how to bring up devices".... no "3 dots" in sight.

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rslemos
Student
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Strava used to work (and sync GPS) before the update.

Watch model is SM-R870. Last updated 29th Dec '24, 12:46 PM  to One UI 6.0 Watch, R870XXU1IXK1, system version 14, Wear OS 5.0, services 1.11.29.603629754, security patch level 1st Oct '24.

 

This update somehow changed the API and made Strava unable to sync GPS.

Google maps works though.

I don't expect Samsung to debug/fix third party apps (yes, I'm protecting myself against the no-brainer answer "we don't support 3rd party apps, sorry"), but to verify whether this update inadvertently messed with location API (perhaps in some gray area thereof) and to either revert the changes or work with developers to fix the issue (which probably is not restricted to strava).

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