I recieved my galaxy watch 5 today and I cannot get it to connect to my Google account. I've tried resetting the watch multiple times, restarting my phone, deleting the app, clearing cache and storage and unpair/re pairing the bluetooth. I've even tried different Google accounts.
is this something that can be resolved or is my watch faulty?
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Same issue with Galaxy Watch 5 Pro bought today.
I actually contacted Samsung directly and they told me to return it. I double checked in person with bestbuy support and we decided that it was a faulty product.
I ended up downgrading to a 4 (they didn't have any more 40mm 5s in stock) and that connected everything perfectly
Thank you for the update. I still believe there shall be a software/OS solution to this.
I tested adding another family member Google account and it worked through directly.
I logged a case with Samsung support.
I'm having the same problem with my GW4 but I didn't buy it from a Samsung dealer will they accept to change my product? (I'm using a Xiaomi phone btw)