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Galaxy watch 5 pro got very hot without any ongoing activity

(Topic created on: 16-01-2023 04:09 PM)
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shahnawazshibli
Journeyman
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I got samsung galaxy watch 5 pro on 23rd dec. And yesterday on 28th dec, it became extremely hot. I felt burning sensation and when i check the watch, it gave message that watch is very hot and press ok to shut it down. I pressed ok and waited for sometime to cool it off. Is it happening with all watches or it is one off thing.
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DannyT
Moderator
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Hey there. We've had no reports of any issues with our Watch5 range. Could you send through a PM to us so we can investigate this with you further? 

 

Could you send a private message to Sam_UK by following the steps in the link below, and myself or one of the other mods will be able to get this escalated for you. 

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...

 


Welcome to the Community!

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shahnawazshibli
Journeyman
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I chat with one of the agents last night and will have watch pickup tomorrow for further checks
PaulM1
Moderator
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shahnawazshibli
Journeyman
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Support team checked and found no issues, so will get back the watch soon. Lets hope it doesn't get hot this time.
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