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Original topic:

Galaxy Watch 5 - Could not add my Google account

(Topic created on: 01-12-2022 04:52 PM)
Hamed4
First Poster
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Wearables

I tried many times to add my Google account to my Galaxy Watch 5 which I got a few days ago. I kept getting the message "Couldn't Copy Your Google Accounts". I reset my watch and reinstalled the Wearable Galaxy app multiple times. The problem persisted. I followed some suggestions on the internet of removing the 2-step protection and removing my Google Account. No LUCK. This is extremely frustrating. I tried reaching out to SAMSUNG, but they never responded to my requests.

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6 REPLIES 6
AndrewL
Moderator
Moderator
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Wearables

@Hamed4: Do you have more than one Google account registered to the mobile phone that you have your Galaxy Watch 5 connected to? If so, please try removing the accounts that you're not trying to add to the watch (so only one account remains registered on the phone), then try to add it to your watch once again. 

To remove an account, please head to Settings > Accounts and backup > Manage accounts > Select the relevant account > Remove account. 

Let me know how you get on.

Hamed4
First Poster
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Wearables

Thanks, AndrewL for your prompt response.

Yes, I tried that. I had another account and I removed it from my phone, but I am still getting the same error message.

Best, Hamed

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Neo001
Big Cheese
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Wearables

Are you able to continue the setup without adding the Google account? Have you tried already adding the account from Wearable app > Settings > Accounts and back > Google account?

 

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Robot-
Samsung Maker ★
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Wearables
Do you have goodle wallet setup on your phone?
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Robot-
Samsung Maker ★
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Wearables
I just installed google wallet to my watch GW5 Pro. Installed fine, opened on the watch and it directed me to Phone.

On the phone selected card and hit add and it did it

Only think it asks for is a pin lock
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7Nic70
First Poster
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Wearables

Hi! I had this problem for 3 days. I was almost in tears. Haha. I just got my watch and it would not connect with my phone on play store. I put in every password and it would not take it. I put in my password for my phone , 3 days ago and it did not take it. I decided to try it again and it worked!. I must have made a typing mistake before. 

You think you have to use your Google password to sign in, but really it is your phone password

Don't know if this will help you, but I thought I would try. Good luck!

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