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Galaxy watch 5 burned my wrist

(Topic created on: 12-10-2022 11:37 AM)
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Members_giqu0Pl
Student
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This has just happened. Suddenly had an itchy/hot sensation from underneath my Galaxy watch 5. Only had it for 5 days.81F68D4D-154B-48BD-96F5-FFEB4665A83C.jpeg

19 REPLIES 19
Members_HJJlreg
Student
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Also have what appears to be a burn on my wrist from Galaxy Watch 5 Pro

What is the resolution for this??

 
 
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AsadM
Moderator
Moderator
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Hi @Members_HJJlregif you are based in the UK or Ireland then please send a private message to Sam_UK by following the steps in the link below, and I or one of the other mods will be able to get this escalated for you.  

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm... 

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Members_HJJlreg
Student
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Still waiting for some sort of action after I sent the IM as requested.

Can someone tell me what the answer is, obviously from someone who also had the same issue?  

AndrewL
Moderator
Moderator
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@Members_HJJlreg: I have gone ahead and passed your details to the relevant department, and an advisor will be in touch to assist you further. Please see my reply, sent via the Sam_UK profile, for further confirmation. 

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KimRon92
First Poster
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I also have a wrist burn.  It made an indention in my wrist of the watch and it has a pain all the way up to my elbow.

20230426_204146.jpg

20230426_204143.jpg

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PaulM1
Moderator
Moderator
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Hi, @KimRon92, and thanks for taking the time to post. As above, if you are based in the UK or Ireland, then please send a private message to Sam_UK by following the steps in the link below, and I or one of the other Moderators will be able to get this escalated for you:

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...

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Bob_Sult
Student
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Your watch is burning my wrist too? Do you have a defect batch or something? Is there a class action lawsuit going on?
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AndrewL
Moderator
Moderator
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@Bob_Sult: I'm sorry to hear that you have encountered this issue while wearing the Galaxy Watch5. If you are based in the UK or Ireland, then please send a private message to Sam_UK by following the steps in the link below, and we will be able to get this escalated for you. 

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...

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KimRon92
First Poster
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The paint on the back of the watch came off and the sensor is burning the wrist, even if health monitor is turned off.  After looking on the internet there are several same issue but, they have noticed white spots on the bezel. 

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CarlH
Moderator
Moderator
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Hey @KimRon92. I'm sorry to hear this has happened. Where are you based please? 

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