27-08-2022 11:06 AM
Morning has anyone had their order disappear from the Samsung shop website?
I have received a confirmation email with order number and invoice , and my order was listed on the Samsung website last night under existing orders.
Today its blank saying there are no records of any orders?
anyone had this issue, tried reaching out to sales but of course, closed at the weekend
Solved! Go to Solution.
29-08-2022 09:14 AM
These are the numbers i was given
If you wish to contact the Samsung Sales support you may call them at 0330 726 7467 UK and 0818 302 016 (Ireland) from Monday to Sunday 8am to 10pm
27-08-2022 11:13 AM
27-08-2022 11:23 AM
Been searching the web and it looks like this has affected a lot of people, looks like Samsung can't keep up with the volume of orders - All they have to do is keep the customer updated via the website or emails rather than just have the orders disappear into a dark hole.
If this is how they treat customers , might be time to look at going back to apple!!!
27-08-2022 11:29 AM
27-08-2022 11:38 AM
27-08-2022 11:39 AM
27-08-2022 11:40 AM
Oh i called them as well no answer , so used the chat support was give a sales number in Ireland that according to chat was open Monday to sat 10-6 , but when I rang its saying only open mon-thur?
How nice of Samsung to give the sales team Friday off especially on the launch of new products.
As you said the only reason I ordered directly from Samsung was the heavy discounts ( trade-in and 15% discount using revolut, you would expect the actual maker of the product to have stock? especially since they have been advertising for months that the official release date was 26th Aug?
Last time ill be ordering directly from Samsung and as mentioned in my other post might actually cancel this and look at Apple's watch instead.
The problem is they make too much money and have to many happy customers to care about the likes of us who run into issues with getting the products we order
27-08-2022 11:44 AM
27-08-2022 11:47 AM
27-08-2022 11:56 AM
Just a way of giving them more money....it you look at other posts there are people who paid the extra for specific delivery dates/times , and then once paid they get emails saying its been delayed but have to wait for the product to be actually delivered before they can claim back the money!!!