Received my galaxy watch on Friday but no matter what I do I cannot get the step counter to work properly, I've tried all the suggested things to fix the problem but nothing works, the step count is so intermittent or dosent work at all.
If I get up and walk around it counts nothing, jog up the stairs and it starts counting, sit down and get up again and the watch stops counting.
I've seen alot of posts with people with the same problem and all of them returning there watches, I love the watch and don't really want to return it if it's a software issue that can be fixed.
Anyone else UK having the same issue
I don't understand why the watch requires 20 steps to start recording the steps. The fitbit charge 2 I had previously recorded them immediately.
I understand why there are some steps required. You wouldn't want to register raising your arm as a step.
But I would love to see a setting where you could change it to something like 5 steps.
I would also love a setting where those 3 meters for a stair can be lowered to something like 2 meter.
Are you guys from the UK? I've got customer services denying any issues, asking me to take it to service and claiming those issues are not happening in the UK
Off. I'd love to buy it for using as a handsfree device when driving, also for some sleep monitoring. Step counter is not really important to me, as I have my phone always with me.
rdbn - The HR sensor on the actual watch I think is ok, it's Samsung Health that's reporting wrong.
As a test you can do 2 things;
1- Install Under Armour Rrecord on both devices and complete a workout, HR is perfect.
2 - Use a watch face that displays HR, again do a workout, when you see HR stop tracking on the watch hit the home button to exit workout screen back to your watch face and check HR.. You can see it still tracking.
This is what I've been pestering Samsung with like many others for over 6 weeks..
I don't like talking to the phone when driving, but if it's an important call I can answer it manually on the watch and then go on like a headset.
Thanks for the advice, I will be looking into the best price in my country and report back when I have the watch (in about 3 weeks there will be BF and maybe the price will be lower then).
I would say HR is fine although some days a bit intermitant and other days perect.
Step counter isnt the best. I use to test it against my phone and always around 2000 steps different. When i tested the phone it does over count including counting steps when shaken. I do think the watch undercounts and doesnt count anything when pushing a pushchair or shopping trolley.
Very frustrating situation