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Original topic:

Galaxy Watch 46mm Not counting steps

(Topic created on: 11/10/18 13:57)
J8cko
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Received my galaxy watch on Friday but no matter what I do I cannot get the step counter to work properly, I've tried all the suggested things to fix the problem but nothing works, the step count is so intermittent or dosent work at all. 

 

If I get up and walk around it counts nothing, jog up the stairs and it starts counting, sit down and get up again and the watch stops counting. 

 

I've seen alot of posts with people with the same problem and all of them returning there watches, I love the watch and don't really want to return it if it's a software issue that can be fixed.

 

Anyone else UK having the same issue

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Tb1x
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@Johnerz wrote:

@GaryBrett @lisafox16

Hi 

Below is my screenshot, this was before the software update. I can honestly say the watch that was sent back to me has been working perfectly. It records all steps. The only issue I had was user error. It didn't track my speed on the ride. It was user error, I didn't switch the location on.

Anyone considering exchanging the watch, it was honestly the best thing I did. I was becoming quite frustrated now I have what I paid for and am quite happy with it😊

 

 

Screenshot_20181008-144140_Samsung Health.jpg

 

 

 

   So my watch that shows this have bad hardware? So there is no need to wait for the update?IMG_20181007_171450.jpg

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Dannyboy236
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My issue was never heart rate monitor. Since update and taking advise regards wearing watch further from wrist it has improved the HR monitor.

 

However my issue is steps and this has not improved. Turned off all exercixe except walking but still lagging 2000 steps behind my watch.

 

Is this software or hardware?

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Johnerz
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My issue with the watch I pre-ordered was the steps. It recorded some steps but wasn't accurate then it stopped recording them altogether. 

The replacement has recorded steps accurately. The worst issue regarding steps is that sometimes the is a slight delay then the figure catches up. However, when it catches up the figure is accurate. I have tested it several times. 

The battery life is also excellent, I'm getting 3-4 days of use. 

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GaryBrett
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Either way great news.

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g_t_j
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@GaryBrett have they told you there will be stock in the next few days or just your replacement?

 

I'm tinking I'll start the process of returning mine tomorrow. 

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GaryBrett
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g_t_j
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@GaryBrett 

Cheers mate. I'll be returning mine tomorrow and will wait for stock.

 

I have also ordered a Xiaomi Stratos for my activities so I hope it will do the job for a few weeks until things clear up with GW.

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GaryBrett
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Additionally and I may be over thinking this as I've been at it for 5 weeks non stop but I started getting private messages from Samsung America about 10 days asking for my watch logs..

 

Initially they asked for steps data, after I sent the first batch they skipped and went straight in for the HR problems. I ended up sending multiple data dumps, screenshots, comparisons over. They seemed much more interested in this data and told me they were due to meet with specialists yesterday..

 

Not heard back since but got me thinking that HR may be a more troublng issue for them?

 

Like I said, maybe I'm over thinking it all

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lisafox16
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@GaryBrett wrote:

Additionally and I may be over thinking this as I've been at it for 5 weeks non stop but I started getting private messages from Samsung America about 10 days asking for my watch logs..

 

Initially they asked for steps data, after I sent the first batch they skipped and went straight in for the HR problems. I ended up sending multiple data dumps, screenshots, comparisons over. They seemed much more interested in this data and told me they were due to meet with specialists yesterday..

 

Not heard back since but got me thinking that HR may be a more troublng issue for them?

 

Like I said, maybe I'm over thinking it all


Interesting! I tend to agree and think the heart rate tracking is the more important issue here, which is obviously the non existent four sleep stages too. Whether that is hardware or software I guess only time will tell!! 

GaryBrett
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lisafox16
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And. If it is hardware I'll demand a replacement. Not going to have someone dismantling it when it's been a problem from day one. Not sure I'd ever pre order again! Saying that I love the duo charger!

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Tb1x
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Does someone know how to export data from the 46mm watch? 

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GaryBrett
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Tb1x
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Steps and heart rate.

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GaryBrett
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g_t_j
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@GaryBrett

 

Yeah, I remember you wrote about that team the other day.

I have already sent them numerous logs after ''unsuccessful activites'' I had with the GW. 

I think I've sent 4-5 already, maybe even more.

The only response I've had as of now is that my reports were forwarded to the related department 

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GaryBrett
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JK2017
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@GaryBrett wrote:

 

 

 


The battery on 42mm still annoying me. Was fine - getting to end of the second day after decent usage without an issue, then suddenly any activity (notifications, checking steps, turning on/off HRM) uses up battery really quickly. I even turned it on to 'Power Saving Mode' which predicted 3 days+ left but it used 4% in a hour. Overnight on a full charge with goodnight mode on used to use 6-8% with HRM on; last night, it was 18% with no HRM. 

Have reset the watch again and have uninstalled Spotify to see if that is an issue. 

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GaryBrett
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  - 

 

@GaryBrett have they told you there will be stock in the next few days or just your replacement? 

I'm tinking I'll start the process of returning mine tomorrow. 

 

Regarding your earlier question, my replacement order status just changed from order placed as below, still not 100% sure about this!

replace.PNG

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lisafox16
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@GaryBrett wrote:

  - 

 

@GaryBrett have they told you there will be stock in the next few days or just your replacement? 

I'm tinking I'll start the process of returning mine tomorrow. 

 

Regarding your earlier question, my replacement order status just changed from order placed as below, still not 100% sure about this!

replace.PNG


I think I received mine a couple of days after it changed to preparing dispatch. Fingers crossed!

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Tasaran
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Dont know what happened but noe th GW is beating the Vivoactive 3 in step counting. I did a factory reset 3 days ago in order  to send it back. Decided to Try one more time. With both watches om the same arm, the GW is ahead with about 200steps. All taken at home. Going to see when im going to sleep and see what the result is

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