09-09-2018 11:51 AM
Received my galaxy watch on Friday but no matter what I do I cannot get the step counter to work properly, I've tried all the suggested things to fix the problem but nothing works, the step count is so intermittent or dosent work at all.
If I get up and walk around it counts nothing, jog up the stairs and it starts counting, sit down and get up again and the watch stops counting.
I've seen alot of posts with people with the same problem and all of them returning there watches, I love the watch and don't really want to return it if it's a software issue that can be fixed.
Anyone else UK having the same issue
10-10-2018 10:14 PM
@Tasaran At least you know that a few missing steps is most probably due to the new algorithm used and a fix should be doable with a future upgrade.
On the other hand, inacurate HR monitoring can very well be a hardware defect.
10-10-2018 10:34 PM
g_t_j - They told me to expect the DPD text today or tomorrow, I pressed him hard in stock in UK, he just said stock will be here for you.
That set alarm bells ringing to be honest, I've since heard someone else say no stock dates at all in the pipeline for UK.
And another user had a refund yesterday as Argos suppliers (Samsung) couldnt fulfil orders anynore. I'm now wondering is it hardware after all, software wouldn't prevent orders surely?
If it's not here by Friday I'll cancel the 46mm replacement, I have yet another £50 voucher for 42mm, not sure about battery life mind
10-10-2018 10:40 PM
Cheers mate. I'll be returning mine tomorrow and will wait for stock.
I have also ordered a Xiaomi Stratos for my activities so I hope it will do the job for a few weeks until things clear up with GW.
10-10-2018 10:42 PM
Additionally and I may be over thinking this as I've been at it for 5 weeks non stop but I started getting private messages from Samsung America about 10 days asking for my watch logs..
Initially they asked for steps data, after I sent the first batch they skipped and went straight in for the HR problems. I ended up sending multiple data dumps, screenshots, comparisons over. They seemed much more interested in this data and told me they were due to meet with specialists yesterday..
Not heard back since but got me thinking that HR may be a more troublng issue for them?
Like I said, maybe I'm over thinking it all
10-10-2018 10:45 PM
@GaryBrett wrote:Additionally and I may be over thinking this as I've been at it for 5 weeks non stop but I started getting private messages from Samsung America about 10 days asking for my watch logs..
Initially they asked for steps data, after I sent the first batch they skipped and went straight in for the HR problems. I ended up sending multiple data dumps, screenshots, comparisons over. They seemed much more interested in this data and told me they were due to meet with specialists yesterday..
Not heard back since but got me thinking that HR may be a more troublng issue for them?
Like I said, maybe I'm over thinking it all
Interesting! I tend to agree and think the heart rate tracking is the more important issue here, which is obviously the non existent four sleep stages too. Whether that is hardware or software I guess only time will tell!!
10-10-2018 10:49 PM
Yeah, I remember you wrote about that team the other day.
I have already sent them numerous logs after ''unsuccessful activites'' I had with the GW.
I think I've sent 4-5 already, maybe even more.
The only response I've had as of now is that my reports were forwarded to the related department
10-10-2018 11:03 PM
g_t_j - Same here, I sent many reports every time I did a workout for weeks with nothing in return at all.
Then out of the blue these American chaps sent me a message asking for data.
Still no idea who are they or what they do, not my business I guess, but feels a little better to know someone is listening to us at last. Maybe not publicly but privately I think they do know there is a problem now, let's hope they also know the answer.
Hopefully all will be good soon
10-10-2018 11:06 PM
lisafox16 - If its hardware Lisa there will be one massive backlog of orders to resolve, don't fancy that at all!
Really hope its software related for both ours and Samsung's sanity😀
10-10-2018 11:09 PM
And. If it is hardware I'll demand a replacement. Not going to have someone dismantling it when it's been a problem from day one. Not sure I'd ever pre order again! Saying that I love the duo charger!
11-10-2018 05:45 AM
Does someone know how to export data from the 46mm watch?