Received my galaxy watch on Friday but no matter what I do I cannot get the step counter to work properly, I've tried all the suggested things to fix the problem but nothing works, the step count is so intermittent or dosent work at all.
If I get up and walk around it counts nothing, jog up the stairs and it starts counting, sit down and get up again and the watch stops counting.
I've seen alot of posts with people with the same problem and all of them returning there watches, I love the watch and don't really want to return it if it's a software issue that can be fixed.
Anyone else UK having the same issue
I have the same problem on my 42 in rose. Doesn't register steps and in comparing with phone which is t always on my person the phone has more than the watch!
Sellotape your phone to your wrist and whilst sitting down shake your arm around. You'll see why the phone counts more.
I was wondering whether it has been determined that there is a software issue or a hardware one with the Galaxy watch?
I have a 46mm and apart from the common issue with HR (when I start running it will not measure HR during most of the time of the workout- the watch also stopped tracking my run in 2 out of my 3 runs so far.
One time it stopped at 1.4km and the second at 1.96km. Both times I had to ''finish'' the workout and restart a new one as the time would still run but no GPS tracking...
I still can return the watch for a refund or replacement so I would appreciate any insight.
That was the update released in August to users in America, think parts of Europe got it but not UK..
Apparently it doesn't fix the issues we are facing, I spoke to a chap who had it but still had issues.. Don't think we are getting that version
g_t_j - I finally had enough, mines just gone back for a replacement next Monday, if it doesnt turn up or it has the same issues Ill look around for another or go back to Fitbit.