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Galaxy watch 46mm No display and freezes watch face

(Topic created on: 21-01-2021 11:10 AM)
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Nevswim
Student
Options

I got my watch in November and loved it. Did exactly what I needed it to.

Downloaded a couple of watchfaces and had all my info on screen.

Started behaving erratically yesterday and now after charging will not switch on at all.

 

Help

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1 Solution


Accepted Solutions
Solution
strawberry cake
Hotshot
Options

hi @Nevswim 

 

step 1

do force restart → press and hold the lower right button for 7 seconds

 

step 2

if possible do backup you data via Wearables app on your phone

 

step 3

remove activation lock and do the reset

 

if persists, arrange a repair of your watch by contacting support below

 

link

 

ta😉


 (\_/)
(='.'=)
(")_(") strawberry cake so delicious

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2 REPLIES 2
Solution
strawberry cake
Hotshot
Options

hi @Nevswim 

 

step 1

do force restart → press and hold the lower right button for 7 seconds

 

step 2

if possible do backup you data via Wearables app on your phone

 

step 3

remove activation lock and do the reset

 

if persists, arrange a repair of your watch by contacting support below

 

link

 

ta😉


 (\_/)
(='.'=)
(")_(") strawberry cake so delicious

Nevswim
Student
Options

Many thanks for that. It worked.

 

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