23-03-2021 01:21 PM in
Could someone please advise on what is going on.
I used to get up to 4/5 days usage out of my watch. I had an update yesterday, after the update the watch wouldnt charge.
I turned it off and back on again and it would then charge, problem over I thought. Now the battery drain is extreme.
I woke up this morning and it was at 15%. Charged it up to over 60%, went out for a walk and now down to 35%.
Back on charge. This is ridiculous.
How can I reverse the update and see what the battery performance is like then?
Solved! Go to Solution.
24-03-2021 11:23 AM in
I backed up my watch via the app then uninstalled the connectivity app and the gear app
Reset the watch
connected the phone back to the watch (took a while as I didnt delete the connectivity app at first - this seemed the key part)
Now the battery drain is back to normal
Suggest those struggling try this.
Not sure why Samsung arent doing anything about this 😞
24-03-2021 09:08 PM in
This is where mine was stuck for ages
Make sure you uninstall all the gear apps and addons and reinstall
I do remember having to do this ages ago now, its a pain in the a55.
If you just reinstall the gear wearable app and try to connect it will ask you for the companion app or connect addon.
24-03-2021 09:11 PM - last edited 24-03-2021 09:11 PM
Mine is doing the exact same, it will not pair to my phone after doing a reset. I tried on my husbands phone and it paired straight away. I have been in contact with Samsung and they are saying my watch needs a repair. I'm not sure when others are having the same issue. It is obviously something to do with the update.