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Original topic:

Galaxy watch 4 - this watch isn't supported on this phone

(Topic created on: 30-08-2021 11:47 AM)
lipas22
Apprentice
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Wearables

Hi anyone can help please. 

I can't pair galaxy watch 4 with Samsung S20 ultra 5g (Snapdragon).

After pair code confirmation I have pop up message -

"this watch isn't supported on this phone"

Galaxy watch 3 works perfectly fine but new watch 4 has problem witch compatibility with Samsung device. I don't know what should I do. I need solution asap because need to send old watch or return new one due to this issue. I tried customer support but they have no clue why this happened. 

 

 

 

32 REPLIES 32
Fiona26
Hotshot
Options
Wearables
I'm just thinking if it's because you have a snapdragon s20. Is the watch 4 a UK version?
LionBerks
Navigator
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Wearables
Have you tried resetting the watch? I know it sounds weird with a new watch but sometimes it can help.
0 Likes
MadalinK
Helping Hand
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Wearables
Make sure the Galaxy Wearable app on your S20 Ultra is updated to the latest version, maybe that helps.





Current phone : Samsung Galaxy Note 10+ 5G 512GB
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Sandrotsomaia
First Poster
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Wearables

i have same problem with my galaxy note9 Snapdragon  

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Sandrotsomaia
First Poster
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Wearables

guys please help us  if there is a solution 😞 i am so sad about it 

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Sandrotsomaia
First Poster
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Wearables

did you find solution? 

 

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KKzGh0st
Apprentice
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Wearables

I have the same problem. I'm in Shanghai, China and bought my Watch 4 directly from the Samsung store. My phone is a Galaxy S21 Ultra (from China) running the latest stock Hong Kong (TGY) build of Android. It's painfully ridiculous that our phones don't support this watch. Samsung, PLEASE FIX YOUR MISTAKE!

Kidem
First Poster
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Wearables

What is the solution? I have the same problem.

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My_watch4_wont_pair
First Poster
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Wearables

I got the same problem. i got hongkong phone and hongkong watch4, but im in mainland China. Keeps saying "Can't pair with Galaxy Watch4 Classic This watch isn't supported on this phone." Things i tried, installing galaxy watch4 plugin, reinstalling everything, restarting everything, VPN, fake GPS spoof, nothing worked. Someone said pairing through Samsung Health app worked? nope tried that as well.