Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Galaxy Watch 4 hurting my skin

(Topic created on: 18-11-2021 12:18 AM)
Adelio85
First Poster
Options
Wearables

Hello,

I am a bit scared of what is happening with my new Galaxy Watch 4 Classic.

I have noticed a big red circle the size of the back of the watch on my wrist where the watch touch the skin. 

I have tried to understand what's wrong, and I believe it is the heart rate sensor that is somehow like burning my skin. If I leave heart rate on continuosly I feel like small electric charges on my skin as well. This is getting worst everyday to the point where I needed to switch the sensor off.

Is anyone having this issue too?

I never really had problems with watches or jewelry before, I am not allergic to metals or plastics i know this for sure so I am a bit baffled?

Can someone help please? What should I do? is it possibile that my watch has a defect?

I don't think this is normal isn't it?

Many thanks

Kind Regards

Adel

0 Likes
5 REPLIES 5
Newtos8p
Journeyman
Options
Wearables
I have watch 4 classic 46mm, I have left it as in default system. I didn't face that issue yet and I hope I don't.
You mast see your doctor cuz the way you explain the circul it might damage your skin before it get hurts see a doctor.
0 Likes
Adelio85
First Poster
Options
Wearables

This is absurd, I don't need to see a doctor, there's nothing wrong with me, the red circle doesn't come by itself exactly where the watch is. The electric shock i feel when heart rate is on doesn't come by itself, it's clearly the watch.

There is something wrong with this watch, and as it wasn't free but I paid good money for it, it's absurd I find myself with a device that is hurting me.

0 Likes
Faodave
Explorer
Options
Wearables

It has burnt my wrist

20211117_231129.jpg

20211117_230947_resized.jpg

0 Likes
AndrewL
Moderator
Moderator
Options
Wearables

@Adelio85 @Faodave: I'm sorry to hear that you have experienced this issue while wearing your Galaxy Watch 4. If you are based in the UK or Ireland, then please send a private message to Sam_UK by following the steps in the link below, and myself or one of the other mods will be able to get this escalated to the relevant department for you. If you are based outside the UK/Ireland, then please reach out to Samsung Support in your region for further assistance. 

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...

0 Likes
Nathanrussell
First Poster
Options
Wearables

Mine does that when it's too tight!

0 Likes