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Original topic:

Galaxy Watch 4 Classic - Touchscreen stopped working after latest software update

(Topic created on: 17-02-2022 09:03 AM)
Maxwellellis
Apprentice
Options
Wearables

Hi,

This morning I have installed the latest software update on my galaxy watch 4 classic. 

 

Unfortunately after the update, the touchscreen is no longer working. I initially tried soft reseting the watch by holding down the 2 buttons and this has not fixed the issue.

I then attempted to factory reset it on the app; however, it asks me to unlock the watch, which I cannot do because the screen is not responding. 

 

Help please.

 

EDIT: Have now managed to factory reset the watch using the hardware buttons after looking that up. Touch screen still doesn't work.

6 REPLIES 6
Ivan1979
Pathfinder
Options
Wearables

And I had the same problem like you ! Touchscreen not responding to touch,watch wont mesure,nothing...crazy..

Don't bother,listen,I brougt my watch directly to Samsung Center they resolve problem in 2 days ! 

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Fahad_Comm
First Poster
Options
Wearables

Same issue here, not sure how to fix this.

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Maxwellellis
Apprentice
Options
Wearables
I had to get in touch with customer service and send it back to Samsung in the end.
GusB
Helping Hand
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Wearables
I've now got this, must be software related as havnt had any issues previously.....

Works again if I hard reset but then eventually stops again.
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GusB
Helping Hand
Options
Wearables
Did you just get a replacement?
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GusB
Helping Hand
Options
Wearables
I've just done a full factory reset to see if that helps
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