Galaxy Watch 4 Classic - Touchscreen stopped working after latest software update

[Maxwellellis]

Hi,

This morning I have installed the latest software update on my galaxy watch 4 classic. 

Unfortunately after the update, the touchscreen is no longer working. I initially tried soft reseting the watch by holding down the 2 buttons and this has not fixed the issue.

I then attempted to factory reset it on the app; however, it asks me to unlock the watch, which I cannot do because the screen is not responding. 

Help please.

EDIT: Have now managed to factory reset the watch using the hardware buttons after looking that up. Touch screen still doesn't work.

[Ivan1979]

And I had the same problem like you ! Touchscreen not responding to touch,watch wont mesure,nothing...crazy..

Don't bother,listen,I brougt my watch directly to Samsung Center they resolve problem in 2 days ! 

[Fahad_Comm]

Same issue here, not sure how to fix this.

[Maxwellellis]

I had to get in touch with customer service and send it back to Samsung in the end.

[GusB]

I've now got this, must be software related as havnt had any issues previously.....

Works again if I hard reset but then eventually stops again.

[GusB]

Did you just get a replacement?

[GusB]

I've just done a full factory reset to see if that helps