21-05-2022 02:50 PM
21-05-2022 03:28 PM
That's not what we like to hear, @DanParry! Have a look at the following useful link from our friends in the US, which may help.
21-05-2022 03:32 PM
21-05-2022 03:51 PM
21-05-2022 03:56 PM
Hi @DanParry
Just click on the words 'useful link' in my post and it should pop up. If not, this is the full link:
https://www.samsung.com/us/support/answer/ANS00090402/
21-05-2022 04:05 PM
21-05-2022 04:39 PM
That's strange! Have you made any changes to the strap or the fitting of the Watch on your wrist? Also, could you check that the software on the Watch is up to date? Go to the Galaxy Wearable app on your phone > Watch settings > Watch software update > Download and install.
21-05-2022 06:41 PM
21-05-2022 06:42 PM
21-05-2022 07:54 PM
Thanks, @DanParry. I'm sure our engineers would like to look into this. I'd recommend submitting an Error report:
1. Launch the Galaxy Wearable app on your paired phone within 15 minutes of experiencing an issue.
2. Tap More (the three horizontal lines in the upper-left corner).
3. Tap Contact us.
4. Tap Error reports.
5. The first time you tap the Error reports option, you'll be asked to confirm whether to send system log data Always or Only once (we'll need the system log data to thoroughly investigate).
5.1. We would recommend selecting Always, as if you need to send further Error reports in the future, this will save you some time.
6. Choose an Error report category to submit.
7. Complete the required details (adding any images/screenshots using the paperclip icon), and send the report.
Please allow some time for the team to get back to you with the results of their investigation.
I am sure this will facilitate you in getting the sleep tracking working correctly again.
Please keep us updated.