Galaxy Fit 2 - Inaccurate Steps Count

[pierced_rose]

I have recently switched from the FitE to the Fit2 and have found that the steps counter is not working correctly. 

It fails to track the normal steps I do around the home and seems to only count properly when I'm constantly walking for more than 10 minutes. 

I have now got both bands set up and the FitE is counting steps properly. The Fit2 is 500 steps behind even though I've been wearing it for an hour more. 

The Fit2 is running latest software and I've reset it. I've also turned off auto exercise tracking but this hasn't made a difference. 

I'm really frustrated as the Fit2 has a far superior colour screen and let's me read my messages. But I need it to track steps properly otherwise what was the point in upgrading?

I've googled and see this only came out at the end of 2020 and can't find anyone with similar issues. 

Can anyone help? If not I guess its a faulty tracker!

Thanks!

[Vaughan1981]

thanks for that , I ll have a look 👍

[clarees]

I've had same problem I've just sent mine back for second time, it was working OK until I updated the software on 5th January then it was rubbish .

[pierced_rose]

I'm just in the returns process with the retailer at the moment. I think they will send me a replacement and then I won't update it and hopefully it will be ok! You would think they would address this by releasing a patch for the broken update. What good is a tracker that doesn't count steps!! I couldn't even get mine to count 30 continuous steps around my flat. It only seemed to work ok if I was out walking for longer.

[electronicbuff]

I agree, mine was perfect until the last update.  Something they did in there screwed things up.  Really Samsung, get with it.  They also added a move reminder which i don't seem to be able to shut off.  What if i reset watch, uninstall and reinstall app?

[pierced_rose]

I reset mine but it doesn't uninstall the update! There should be a way to roll back!

[electronicbuff]

I reset and uninstalled and reinstalled app. The update i think caused the issue is showing waiting to download. The app software version is R220XXU1ATL5.  I'm not going to install that one, will check back in a couple of days.

[pierced_rose]

So I have just received a replacement today. I haven't installed the update and will see how it goes. Its already looking promising just for the few steps I've taken. I've kept my FitE on as a comparison and will let you know once I've had a couple of days usage.

[Puji]

Having the same issue. Curious whether this works! 

[chrisa1998]

call 07368 590038

[pierced_rose]

So I've had the replacement band on now for a few days. Although it is definitely better without the latest update it is still not counting as many steps as the FitE. I'm disappointed but will keep it and hope that future updates might resolve it.