20-01-2021 01:38 PM
I have recently switched from the FitE to the Fit2 and have found that the steps counter is not working correctly.
It fails to track the normal steps I do around the home and seems to only count properly when I'm constantly walking for more than 10 minutes.
I have now got both bands set up and the FitE is counting steps properly. The Fit2 is 500 steps behind even though I've been wearing it for an hour more.
The Fit2 is running latest software and I've reset it. I've also turned off auto exercise tracking but this hasn't made a difference.
I'm really frustrated as the Fit2 has a far superior colour screen and let's me read my messages. But I need it to track steps properly otherwise what was the point in upgrading?
I've googled and see this only came out at the end of 2020 and can't find anyone with similar issues.
Can anyone help? If not I guess its a faulty tracker!
Thanks!
20-01-2021 05:55 PM
21-01-2021 04:17 PM
21-01-2021 04:34 PM
21-01-2021 05:14 PM
21-01-2021 06:38 PM
22-01-2021 04:13 AM
@daban @pierced_rose @Vaughan1981 @kyla13
hello
hi @KRCol
step 1
do turn off and on the watch
step 2
check for new software update on your Wearables app and on watch itself by getting inside watch settings then info
step 3
enable location on watch → settings → location ON
step 4
if possible, do data backup via Wearables app on your linked phone
step 5
do the reset
if persists, arrange a repair of watch by contacting support below
ta😉
22-01-2021 04:26 PM
22-01-2021 04:38 PM
22-01-2021 04:44 PM