22-09-2020 08:36 PM - last edited 22-09-2020 08:37 PM
Hey @KKSM, are the magnetic contacts of the right bud as well as the ones in the case fully clean? Also, make sure that the buds are fully up to date by heading to: Samsung Wearable app > About earbuds > Update earbuds software > Download and install. Next, turn your Bluetooth off and on, on your connected phone > Wait about 20 seconds and then turn it back on. Finally, proceed with a reset of the buds via: Samsung Wearable app > About earbuds > Reset.
24-09-2020 06:30 PM in