18-06-2020 06:26 PM in
I have had my earbuds since preorder and rarely use them. Recently I noticed the left one is much quieter than the right one. I have tried resetting the connection, cleaning out the earbuds, and turning on dynamic equalizer would just make the difference more noticable. I even paired it with my PC and has the same result.
1) Adding to what i noticed above, when i use find my earbud, my left one would never make any beeping sound vs my right one which is fine.
2) when I remove the right bud, my music would stop BUT if I were to remove the left one, the music would continue playing. Is the right bud supposed to be the "main" bud?
18-06-2020 06:59 PM in
Hi @KarlieJai. It's cool. We're happy to have everyone here no matter where they are.
Contact details for Samsung US can be reached on 1-800-726-7864; and their other Support contact details are here too: https://www.samsung.com/us/support/contact/
Hope you get your Buds sorted!