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Original topic:

Galaxy Earbuds charge but the case does not

(Topic created on: 16-10-2021 01:54 AM)
mrmalkovich
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Wearables

Hi, I've had these a few months. In the last couple of weeks the buds will charge but the charge on the case remains at zero. I just updated to the most recent firmware, so that's not the issue. Please advise.

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5 REPLIES 5
mrmalkovich
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Wearables

hello?

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Members_QEbT42t
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Wearables

I have the same problem. Won't get an answer in here. It's just a community page. Will have to log a claim

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mrmalkovich
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Wearables

How do I log a claim? Haven't been able to figure out how to do that

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CarlH
Moderator
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Wearables

Hi @mrmalkovich. Which model of the Buds do you have and when/ where did you purchase them please? 

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mrmalkovich
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Wearables

I purchased them March 2021 in Hanoi, Vietnam. 

Black Galaxy Buds Pro

Black Galaxy Buds Pro 

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